Senior Vice President, Global Connected Customer Experience
About GM: Alicia Boler-Davis
Alicia Boler-Davis was named senior vice president, Global Connected Customer Experience, in November 2014. Boler-Davis leads GM’s efforts to provide customers with the best service and overall experience in the industry. She reports to GM CEO Mary Barra and her responsibilities include GM’s Global Connected Customer and OnStar operations.
From July 2013 to November 2014, Boler-Davis was senior vice president, Global Quality and Global Customer Experience. Under her leadership, GM fundamentally redefined customer care and its interaction with customers through social media channels and Customer Engagement Centers. In 2013 and 2014, GM was one of the most-awarded automakers for quality.
In February 2012, Boler-Davis was named U.S. vice president, Customer Experience. Later that year, her role was expanded to vice president, Global Quality and U.S. Customer Experience.
Previously, Boler-Davis was plant manager of Orion (Mich.) Assembly and Pontiac Stamping simultaneously, and in those roles she also was vehicle line director and vehicle chief engineer, North America Small Cars, which she held until January 2011. Prior to that, she was plant manager at Lansing (Mich.) Consolidated Operations and Arlington (Texas) Assembly, where she was the first African-American woman to be a plant manager at a GM vehicle manufacturing plant.
Boler-Davis began her GM career in 1994 as a manufacturing engineer at the Midsize/Luxury Car Division in Warren, Mich. During her career, she has held many positions of increasing responsibility in Manufacturing, Engineering and Product Development.
Boler-Davis has been recognized by numerous organizations and publications for her professional accomplishments and community service. In 2010, Automotive News named her one of the 100 Leading Women in the North American Automotive Industry; and in 2011, she was honored by the Michigan Chronicle as a Woman of Excellence. She is a board trustee of the Care House of Oakland County and is a member of Links, Inc. Oakland County Chapter, a volunteer organization for women.
Boler-Davis has a bachelor’s degree in chemical engineering from Northwestern University and a master’s degree in engineering science from Rensselaer Polytechnic Institute.