Buick Leads J.D. Power Customer Service Index Study

Brand tops in service among mass-market brands for second consecutive year

Buick was No. 1 for the second consecutive year among 20 mass-market brands in the J.D. Power Customer Satisfaction Index (CSI) released Wednesday.
Buick was No. 1 for the second consecutive year among 20 mass-market brands in the J.D. Power Customer Satisfaction Index (CSI) released Wednesday.

DETROIT – According to the customers surveyed in the J.D. Power 2015 U.S. Customer Service Index (CSI), Buick ranks tops among 20 mass-market brands for the second consecutive year in dealer service satisfaction.

The study measures service satisfaction among owners and lessees of 1- to 5-year-old vehicles in the United States. The CSI focuses on five service areas, with service quality most heavily weighted, and followed by service initiation, service advisor, service facility and vehicle pick-up.

“Superior reliability, quality and customer service is core to every model we bring to market,” said Duncan Aldred, vice president of Buick. “Leading the market in service satisfaction demonstrates that we and our dealers continue to deliver on that commitment.”

Buick is an international modern luxury brand offering vehicles with sculpted designs, luxurious interiors and thoughtful personal technologies, along with responsive-yet-efficient performance. Buick is attracting new customers with its portfolio of award-winning luxury models in North America and China. Learn more about Buick cars and crossovers at www.buick.com, on Twitter @buick, on Instragram, on Pinterest or at www.facebook.com/buick