Sales & Financing

  • A:

    GM Rewards Cards are credit cards that help you accumulate Earnings on every purchase you make with the card. Earnings are redeemable toward the purchase or lease of an eligible, new Chevrolet, Buick, GMC or Cadillac vehicle. The suite of products now includes the BuyPower CardTM, the GM Extended Family Card and the GM Business Card. For details on each card product and how to apply, visit the GM Rewards Card site.

  • A:

    GM is committed to helping persons with disabilities equip their vehicles for easier travel. To learn about the GM Mobility program, please visit GM Mobility or contact the GM Mobility Assistance Center at 1-800-323-9935.

Customer Care

  • A:

    Our mission is to provide you with a superior customer experience. Your satisfaction is our business. GM and our dealer partners are working hard to earn your trust, confidence and loyalty by making sure you are completely satisfied with your vehicle and the services provided to you. If we have not met your expectations, please contact us via phone or Twitter as indicated below. Our customer assistance centers are open Monday through Saturday, 8am to 9pm EST and closed on Sunday.

    Buick: 800-521-7300 or @Buick
    Cadillac: 800-458-8006 or @CadillacCustSvc
    Chevrolet: 800-222-1020 or @ChevyCustCare
    GMC: 800-462-8782 or @ThisIsGMC

    HUMMER: 866-486-6376 or @GMCustomerSvc
    Oldsmobile: 800-442-6537 or @GMCustomerSvc
    Pontiac: 800-762-2737 or @GMCustomerSvc
    Saab: 800-955-9007 or ContactUs@SaabPNA.com
    Saturn: 800-553-6000 or @GMCustomerSvc

  • A:

    TheGM Owner Center is a complimentary website that allows you to:

    • Get to know your vehicle and its features inside and out
    • Store service records and easily track service history
    • Watch how-to videos
    • View your OnStar® Vehicle Diagnostics reports (part of your paid OnStar subscription)
    • Check warranty status and access recall information
       

    To view or download a courtesy electronic copy of your vehicle’s Owner’s Manual (for most GM vehicles from 1993 to present), visit the GM Owner Center. Once there, select your year, make and model and then click “View Your Owner’s Manual.”

  • A:

    Recalls are issued by VIN and may not apply to every vehicle manufactured within a model year. There are multiple factors that determine if a VIN will be included in a given recall. For example, your vehicle could have been manufactured at a different time, in a different manufacturing facility or using different parts than those involved in the recalls. You can check for recalls on your specific VIN on the GM Owner Center and create an account to receive updates.

  • A:

    If your vehicle is the current model year or from the previous model year, you may obtain a replacement window sticker or invoice from your original selling dealership (Dealer Locator). If your vehicle is NOT a current model year or the previous model year, a duplicate window sticker is NOT available. However, Triple A Enterprises can provide window stickers (for a fee) going back to 1959 for most passenger cars only, with the exception of 1981 to current model Corvettes and all Cadillac models other than the Allante (window stickers are available for the Allante).

GM Roadside Assistance

  • A:

    You never know when trouble is around the corner. But with GM Roadside Assistance, you have the security of knowing that help is just a phone call away. The Roadside Assistance program provides technically trained advisors who are available 24 hours a day, 365 days a year, and offers a number of services that help ease concerns resulting from unforeseeable emergencies. Services are provided during the Bumper-to-Bumper Warranty, Limited Powertrain Warranty, and/or Hybrid-Specific Limited warranty. In the U.S., anyone driving the vehicle is covered.

    • 24-hour, 7-days-a-week toll-free 800 phone assistance
    • Towing to the closest GM dealer (from a legal roadway)
    • Flat tire change (using vehicle's spare or tire inflator kit)
    • Battery jump-start
    • Vehicle Lock-Out Service (costs for a new key and the labor to create it are not covered)
    • Emergency fuel delivery (up to $5.00 worth)
  • A:

    If your GM vehicle is equipped with an active OnStar® subscription, you can simply press the blue button for roadside service. If it is not equipped with OnStar®, please contact the appropriate GM Roadside Assistance number below to initiate roadside assistance for your vehicle:    

    Chevrolet: 800-243-8872 
    Buick: 800-252-1112 
    GMC: 800-462-8782 
    Cadillac: 800-224-1400  

  • A:

    There is generally no charge for any of the services listed under "What Is Roadside Assistance?" while the vehicle is covered by the complimentary Roadside Assistance service. However, additional charges may be incurred for some services, including towing the vehicle beyond the closest GM dealer for non-warranty parts and labor or for lost key replacements. For details and additional information, please refer to Section 7 of the Owner's Manual.

Warranty

  • A:

    On 2010-2015 Chevy/GMC model year vehicles, the powertrain is covered under the New Vehicle Limited Warranty for 5 years/100,000 miles, whichever comes first.

    On 2010 to current Cadilliac/Buick model year vehicles, the powertrain is covered under the New Vehicle Limited Warranty for 6 years/70,000 miles, whichever comes first.

    On 2016 to current Chevy/GMC model year vehicles, the powertrain is covered under the New Vehicle Limited Warranty for 5 years/60,000 miles, whichever comes first.

    Coverage for 2016 to present 2500 and 3500 series Heavy Duty (HD) Silverado/Sierra Pickups equipped with a 6.6L Duramax, and certain commercial/government fleet vehicles have powertrain coverage for 5 years or 100,000 miles, whichever comes first.

    Note: Please refer to your GM Dealer or Limited Warranty and Owner Assistance Information booklet for additional details and information on specific components covered under the Limited Powertrain Warranty

    The Limited Powertrain Warranty is fully transferable and there are no fees and no deductibles. In addition, the Roadside Assistance and Courtesy Transportation programs are offered through the span of the Limited Powertrain Warranty.  For more details, please refer to your GM Dealer or Limited Warranty and Owner Assistance Information booklet. 

  • A:

    The Bumper-to-Bumper New Vehicle Limited Warranty on new GM cars and light-duty trucks remains in effect for 3 years or 36,000 miles (whichever comes first) for Chevy and GMC vehicles; and 4 years or 50,000 miles (whichever comes first) for Buick/Cadillac vehicles.  The Limited Powertrain Warranty supplements the Bumper-to-Bumper Warranty and, in general, continues to cover the engine, transmission, transfer case and axle assemblies on light duty vehicles. For more details, please refer to your GM Dealer or Limited Warranty and Owner Assistance Information booklet.

  • A:

    The Bumper-to-Bumper Limited Warranty covers most GM vehicles registered in the U.S. and Canada from the date the vehicle is first delivered until it reaches 3 years or 36,000 miles (whichever occurs first, see dealer for details) on Chevrolet and GMC vehicles; and 4 years or 50,000 miles (whichever occurs first, see dealer for details) on Buick and Cadillac vehicles. It covers the vehicle from bumper to bumper on any vehicle defect related to materials or workmanship. Original tires are covered but prorated after 12,000 miles during the terms of the Bumper-to-Bumper Limited Warranty. For further details, look in the Owner's Manual under "What Is Covered" and "What Is Not Covered."

  • A:

    GM vehicles are designed and built to resist corrosion. All body and sheet metal components are warranted against rust-through corrosion for a minimum of 6 years/100,000 miles (whichever comes first) on Chevy/GMC vehicles, or 6 years/unlimited miles for Cadillac/Buick vehicles. Application of additional rust-inhibiting materials is not required under the corrosion coverage and none is recommended. See your GM dealer for terms of this limited warranty.

Maintenance & Repair

  • A:

    From changing oil to replacing engines to onboard vehicle diagnostics, these automotive experts, nationwide, are trained by GM to care for your vehicle’s specific needs, undergoing more than one million hours of instruction annually. They use the most advanced diagnostic equipment available. Genuine GM parts are tested for performance and reliability – so, no matter what kind of GM vehicle you own, trust it to the Certified Service technicians at your GM dealer.

  • A:

    You can visit the GM Owner Center to view or download an electronic copy for many vehicles from 1993 to present. Once there, select your year, make and model and then click “View Your Owner’s Manual.” If you want to receive an official paper copy, you may contact Helm, Inc. Manuals are available for most GM vehicles for a fee. You can reach Helm Publications Ordering at 1-800-551-4123.

  • A:

    The GM Oil Life System is a computer-based software algorithm that determines when to change oil based on engine operating conditions. The computer continuously monitors engine operating conditions to determine when to change oil.

  • A:

    You can find this answer by looking in your Owner’s Manual under “Oil, Engine.” For most vehicles from 1993 to present, you can view or download your manual online at the GM Owner Center [LINK]. Once there, select your year, make and model and then click “View Your Owner’s Manual.”

Parts & Accessories

OnStar and In-Vehicle Technologies

  • A:

    Most GM vehicles come equipped with standard or available onboard navigation systems. GM is proud to offer OnStar® service standard for six months with most new vehicles. To learn more about OnStar®'s services, including turn-by-turn navigation, visit OnStar®. To learn more about the maps and navigation information available for your GM vehicle's on-board navigation system, visit the GM NavDisc website.

    If you are a current GM owner, you can also read more about the navigation system in your vehicle in your vehicle Owner's Manual. Visit the GM Owner Center [LINK] to download a complimentary electronic copy (for most vehicles from 1993 to present).

  • A:

    OnStar® is the leading provider of in-vehicle safety, security and connectivity services, and is now offered on nearly every GM vehicle sold in the U.S., Canada and China.
    OnStar®’s innovative three-button system offers:  

    • 24-hour access to expertly trained, caring Advisors
    • A connection to emergency assistance
    • Access to OnStar® Hands-Free Calling in covered areas (prepaid calling charges apply).
       

    Call 1.888.4.ONSTAR (1.888.466.7827) or visit OnStar® for system limitation details.

  • A:

    OnStar® Vehicle Diagnostics is an exclusive service that runs diagnostic checks on a vehicle’s key operating systems and sends the customer monthly reports by email. It’s available only from OnStar® and GM ­­­– just one more way OnStar® helps give you peace of mind on the road. Visit onstar.com for more information. To view an interactive demonstration of the OnStar® Vehicle Diagnostic system, visit the OnStar® website.

Legal

Safety

  • A:

    The air bag is designed to inflate in moderate-to-severe frontal or near-frontal crashes. The air bag will inflate only if the impact speed is above the system's designed "threshold level." If your vehicle goes straight into a wall that doesn't move or deform, the threshold level is about 14 to 18 mph (23 to 29 km/h). The threshold level can vary, however, with specific vehicle design, so that it can be somewhat above or below this range. If your vehicle strikes something that will move or deform, such as a parked car, the threshold level will be higher. Inflation is determined by the angle of the impact and the vehicle’s deceleration.

  • A:

    If the vehicle is equipped with seat-mounted side impact or roof rail-mounted head curtain air bags, those will deploy in a side impact. If the vehicle is equipped with rollover capable head curtain air bags, a rollover sensor will deploy the head curtain air bags in a rollover incident. The frontal air bags will not deploy in a side impact or rollover, unless there is also a front or front-corner impact of sufficient severity to trigger the frontal air bags. The air bags will not deploy in a rear impact.

  • A:

    There are no specific child restraints that GM recommends or endorses, but we do have some information that might be helpful to you.

    GM's seats and safety belt systems are designed to accommodate child restraints. However, we cannot be certain that all child restraints will be compatible with GM vehicles. Our cars conform to SAE (Society of Automotive Engineers) J1819 standard, which is a recommended guideline for automotive safety belt and child restraint compatibility. Therefore, child restraints that conform to this standard will be more compatible with the seats and safety belt systems used in GM vehicles. Also, your GM dealer can install a tether anchor kit (at no charge to you) that will anchor front-facing child seats.

    We recommend you work with a child-safety seat manufacturer, or a local retail outlet that sells child restraint seats, for possible suggestions on what type of seat would be most appropriate for your needs. You could also take your child restraint to a checkup event or contact a local CPS technician for additional assistance. There are a couple of websites that have some good information on this topic.

    Try these safety resources:

    In addition, you might want to try checking with your local hospital, police department and fire department for any information they might have.