Frequently Asked Questions: Customer Care
- Q: Who do I contact if I have a concern with my vehicle?
Our mission is to provide you with a superior customer experience. Your satisfaction is our business. GM and our dealer partners are working hard to earn your trust, confidence and loyalty by making sure you are completely satisfied with your vehicle and the services provided to you. If we have not met your expectations, please contact us via phone or Twitter as indicated below. Our customer assistance centers are open Monday through Saturday, 8am to 9pm EST and closed on Sunday.
Buick: 800-521-7300 or @Buick
Cadillac: 800-458-8006 or @CadillacCustSvc
Chevrolet: 800-222-1020 or @ChevyCustCare
GMC: 800-462-8782 or @ThisIsGMC
HUMMER: 866-486-6376 or @GMCustomerSvc
Oldsmobile: 800-442-6537 or @GMCustomerSvc
Pontiac: 800-762-2737 or @GMCustomerSvc
Saab: 800-955-9007 or ContactUs@SaabPNA.com
Saturn: 800-553-6000 or @GMCustomerSvc
- Q: What is the GM Owner Center?
The GM Owner Center is a complimentary website that allows you to:
- Get to know your vehicle and its features inside and out
- Store service records and easily track service history
- Watch how-to videos
- View your OnStar® Vehicle Diagnostics reports (part of your paid OnStar subscription)
- Check warranty status and access recall information
To view or download a courtesy electronic copy of your vehicle’s Owner’s Manual (for most GM vehicles from 1993 to present), visit the GM Owner Center. Once there, select your year, make and model and then click “View Your Owner’s Manual”.
- Q: How do I know if my vehicle has been included in a recall campaign?
- A: GM will notify all customers of affected recalls in writing within 60 days of the recall announcement. To determine sooner if your vehicle is involved in a recall, visit the GM Owner Center to check your specific VIN for recall notices.
- Q: How do recalls work?
- A: Recalls are issued by VIN and may not apply to every vehicle manufactured within a model year. There are multiple factors that determine if a VIN will be included in a given recall. For example, your vehicle could have been manufactured at a different time, in a different manufacturing facility or using different parts than those involved in the recalls. You can check for recalls on your specific VIN on the GM Owner Center and create an account to receive updates.
- Q: How do I get a replacement window sticker?
- A: If your vehicle is the current model year or from the previous model year, you may obtain a replacement window sticker or invoice from your original selling dealership (Dealer Locator). If your vehicle is NOT a current model year or the previous model year, a duplicate window sticker is NOT available. However, Triple A Enterprises can provide window stickers (for a fee) going back to 1959 for most passenger cars only, with the exception of 1981 to current model Corvettes and all Cadillac models other than the Allante (window stickers are available for the Allante).
- Q: How do I obtain a build sheet?
- A: If you are seeking the complete list of options (build sheet) on U.S. vehicles dating back to 1977 or Canadian vehicles dating back to 1946, Vintage Vehicle Services is able to provide this information for a fee. If you are looking for a build sheet on an older U.S. vehicle, contact the General Motors Heritage Center.
- Q: What is the GM Mobility Program?
- A: GM is committed to helping persons with disabilities equip their vehicles for easier travel. To learn about the GM Mobility program, please visit GM Mobility or contact the GM Mobility Assistance Center at 1-800-323-9935.