Frequently Asked Questions: GM Roadside Assistance

  • Q: What is Roadside Assistance?
  • A: You never know when trouble is around the corner. But with GM Roadside Assistance, you have the security of knowing that help is just a phone call away. The Roadside Assistance program provides technically trained advisors who are available 24 hours a day, 365 days a year, and offers a number of services that help ease concerns resulting from unforeseeable emergencies. In the U.S., anyone driving the vehicle is covered.
    • 24-hour, 7-days-a-week toll-free 800 phone assistance
    • Towing to the closest GM dealer (from a legal roadway)
    • Flat tire change (using vehicle's spare or tire inflator kit)
    • Battery jump-start
    • Vehicle Lock-Out Service (costs for a new key and the labor to create it are not covered)
    • Emergency fuel delivery
  • Q: How do I contact Roadside Assistance?
  • A: If your GM vehicle is equipped with an active OnStarĀ® subscription, you can simply press the blue button for roadside service. If it is not equipped with OnStarĀ®, please contact the appropriate GM Roadside Assistance number below to initiate roadside assistance for your vehicle. Our trained advisors are available 24 hours a day, 365 days a year:
    • Chevrolet: 800-243-8872
    • Buick: 800-252-1112
    • GMC: 800-677-4927
    • Cadillac: 800-224-1400
    • Pontiac: 800-762-3743
    • HUMMER: 888-275-5608
    • Saturn: 866-415-5839
    • Saab: 877-271-1708
    • Oldsmobile: 888-881-3304
  • Q: Are there any costs to me for using Roadside Assistance?
  • A: There is generally no charge for any of the services listed under "What Is Roadside Assistance?" while the vehicle is covered by the complimentary Roadside Assistance service. However, additional charges may be incurred for some services, including towing the vehicle beyond the closest GM dealer; for non-warranty parts and labor; or for lost key replacements. For details and additional information, please refer to Section 7 of the Owner's Manual.