Frequently Asked Questions: Miscellaneous

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  • Q: I (We) would like to request a monetary or vehicle donation from GM or one of its divisions. What do I (we) do?
  • A: GM and the GM Foundation support a variety of activities in the communities where we do business. For guidelines that apply to proposals to either GM or the GM Foundation for grants, event participation, or vehicle donation requests please visit the GM Foundation section on GM.com.
  • Q: Where can I find information on GM Scholarships?
  • A: Visit the Student Center to locate information on how to apply for grants, scholarships or sponsorship from GM.
  • Q: Where can I get production totals?
  • A: Email the Customer Assistance Center to request production totals. If you need information about a specific vehicle, you must include the Vehicle Identification Number (VIN), make, model and year.
  • Q: How do I get a replacement window sticker?
  • A: If your vehicle is the current model year or from the previous model year, you may obtain a replacement window sticker or invoice from your original selling dealership. If your vehicle is NOT a current model year or the previous model year, a duplicate window sticker is NOT available. However, Triple A Enterprises can provide window stickers going back to 1959 for passenger cars only, with the exception of 1981 to current model Corvettes and all Cadillac models other than the Allante (window stickers are available for the Allante).

    There is a fee for this service. Triple A Enterprises can be contacted by calling 1-812-333-9024.

  • Q: How do I obtain a build sheet?
  • A: If you are seeking the complete list of options (build sheet) on Canadian vehicles dating back to 1946 and U.S. vehicles dating back to 1982, Vintage Vehicle Services is able to provide this information for a fee. If you are looking for a build sheet on an older U.S. vehicle, you may contact the General Motors Heritage Center by calling 586-276-0693 or 586-276-0691, or you may contact the Corvette Museum by calling 270-781-7973. If you are unable to obtain the build sheet through the above methods, unfortunately the build sheet is not available.
  • Q: What is my current account balance with Ally?
  • A: Call Ally at 800-200-4622 to find out your current account balance.
  • Q: How do I contact OnStar®and/or XM Radio®?
  • A: Contact OnStar®online or call OnStar® or XM® at the following numbers:

    OnStar® Customer Assistance: 888-466-7827

    OnStar®/XM Radio® Technical Assistance: 877-435-7150

  • Q: I lost my keys and my key code. Where can I get the key code?
  • A: If it is an emergency, you may call Roadside Assistance if your vehicle was made within the FIVE most recent model years. For vehicles outside of the five-year time frame, Roadside Assistance will offer to tow the vehicle to the nearest dealership.

    Roadside Assistance will only release key code information to Roadside Network Providers. The vehicle owner's information must be available in the Roadside Database and verified by Roadside Assistance. If vehicle owner information cannot be verified, you will be referred to your dealership. You must initiate the call to Roadside Assistance personally, NOT refer it to a locksmith. You may locate the number for Roadside Assistance from your owner's manual. If you do not have an owner's manual or are unable to locate your divisional Roadside Assistance phone number, please call 1-800-243-8971. For all non-emergency situations, you should go to your dealership's parts department. It is recommended to use the vehicle's selling dealership. Dealerships can only provide key codes for the 10 most recent model years.

  • Q: How can I find out the radio codes?
  • A: There are currently two different versions of the TheftLock® system that have been used in General Motors vehicles.

     ·      VERSION ONE: The first and earlier version works by using a security code made up of four numerical digits to disable all radio functions whenever battery power is removed, such as when the radio is unplugged. On this system, the TheftLock® feature for the radio may be used ignored. If ignored, the system plays normally and the radio is not protected by the feature. You can activate TheftLock® by inputting your security code. The radio will not operate if stolen. With the ignition off, the TheftLock® LED indicator will flash, indicating a secured radio. The red LED is located on the face of the radio. When TheftLock® is activated, the radio will display LOC to indicate a locked condition any time battery power is removed. If the battery loses power for any reason, you must unlock the radio with the security code before it will operate.

    If you are the second owner of the vehicle, you may be unaware of the TheftLock® feature, never the less that there is a code. Many owners and/or dealers write the code on the first or last page of the owner's manual. If you have the code, you can follow the direction in the radio area of the owner's manual to input the code and unlock the TheftLock®. If not, you will need to visit the dealer to obtain the factory code from Delphi Delco Electronics. At this time, the customer may elect to disable the TheftLock® feature so that they do not have the condition reoccur. Most dealers will charge for this service.

    ·      VERSION TWO: The second and newer version of TheftLock® is also designed to discourage theft of the radio. The feature works automatically by learning a portion of the Vehicle Identification Number (VIN). Therefore, you don't need a security code to activate the system. If the radio is moved to a different vehicle, it will not operate, and LOC or LOCKED will be displayed. If LOC or LOCKED is displayed, the TheftLock®system has locked up. You must return to the dealer for service. The only way to unlock the radio is by using a scan tool. Most dealers will charge for this service.

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