Frequently Asked Questions: OnStar and In-Vehicle Technologies

  • Q: Where can I learn more about GM vehicles' iPod®/MP3 compatibility?
  • A: Most GM vehicles come standard with iPod®/MP3 player compatibility built into the vehicle's audio system through Personal Audio Link (PAL) technology. To learn more about specific vehicles and specific information regarding compatibility and PAL, visit one of the divisional sites:
  • Q: Where can I learn more about GM vehicles' Bluetooth compatibility?
  • A: Most new GM vehicles are fully Bluetooth-compatible, providing hands-free control and connectivity. To learn more about Bluetooth integration in GM vehicles, visit the Bluetooth site.
  • Q: Where can I get information about the navigation systems available in GM vehicles?
  • A: Most GM vehicles come equipped with standard or available on-board navigation systems. GM is proud to offer OnStar® service standard for six months with most new 2012 and 2013 vehicles. To learn more about OnStar®'s services, including turn-by-turn navigation, visit OnStar®. To learn more about the maps and navigation information available for your GM vehicle's on-board navigation system, visit the GM NavDisc website.

    If you are a current GM owner, you can also read more about the navigation system in your vehicle in your vehicle Owner's Manual. Visit the GM Owner Center to download a complimentary electronic copy (for most vehicles from 1993 to present).
  • Q: What is OnStar®?
  • A: OnStar® is the leading provider of in-vehicle safety, security and connectivity services, and is now offered on nearly every GM vehicle sold in the U.S., Canada and China.

    OnStar®'s innovative three-button system offers:  
    • 24-hour access to expertly trained, caring Advisors
    • A connection to emergency assistance
    • Access to OnStar® Hands-Free Calling in covered areas (prepaid calling charges apply).

    Call 1.888.4.ONSTAR (1.888.466.7827) or visit OnStar® for system limitation, details.
  • Q: What is OnStar® Vehicle Diagnostics?
  • A: OnStar® Vehicle Diagnostics is an exclusive service that runs diagnostic checks on a vehicle's key operating systems and sends the customer monthly reports by e-mail. It's available only from OnStar® and GM - just one more way OnStar® helps give you peace of mind on the road. Visit OnStar® for more information. To view an interactive demonstration of the OnStar® Vehicle Diagnostic system, visit the OnStar® website.
  • Q: How do I contact OnStar® and/or XM Radio®?
  • A: Contact OnStar® online or call OnStar® or XM® at the following numbers where advisors are available 24 hours a day, 365 days a year:

    OnStar® Customer Assistance: 888-466-7827
    OnStar®/XM Radio® Technical Assistance: 877-435-7150