Frequently Asked Questions: Product Features

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  • Q: Where can I get information about the navigation systems available in GM vehicles?
  • A: Most GM vehicles come equipped with standard or available on-board navigation systems. GM is proud to offer OnStar®service standard for one year with most new 2010 and 2011 vehicles. Learn more about OnStar®'s services, including turn-by-turn navigation, at the OnStar website.

    If you are a current GM owner, you can also read more about the navigation system in your vehicle in your vehicle Owner's Manual. Visit the GM Owner Center to download a complimentary electronic copy (for most vehicles from 1995 to present).

  • Q: Where can I learn more about GM vehicles' iPod®/MP3 compatibility?
  • A: Most GM vehicles come standard with iPod®/MP3 player compatibility built into the vehicle's audio system through Personal Audio Link (PAL) technology. To learn more about specific vehicles and specific information regarding compatibility and PAL, visit one of the divisional sites: Chevy, Buick, GMC or Cadillac.
  • Q: Where can I learn more about GM vehicles' Bluetooth compatibility?
  • A: Most new GM vehicles are fully Bluetooth-compatible, providing hands-free control and connectivity. To learn more about Bluetooth integration in GM vehicles, visit the Bluetooth site.
  • Q: What is E85 Ethanol?
  • A: E85 Ethanol, a blend of 85% ethanol and 15% gasoline, is a renewable fuel made mostly from U.S.-grown corn. E85 Ethanol Flexible Fuel Vehicles (FFV) are designed to run on E85, gasoline, or any blend of the two.
  • Q: Where can I find information about air bags/supplemental inflatable restraints on GM vehicles?
  • A: To learn about the specific items on your vehicle, please refer to your vehicle Owner's Manual, "Seats and Restraint Systems." Visit the GM Owner Center to download a complimentary electronic copy (for most vehicles from 1995 to present).
  • Q: What is Electronic Stability Control (i.e., StabiliTrak) and how does it work?
  • A: Stability enhancement systems help drivers maintain control of vehicles during certain low traction driving conditions such as ice, snow, gravel, wet pavement and uneven road surfaces, as well as in emergency lane changes or avoidance maneuvers.
  • Q: What is the difference between all-wheel drive and four-wheel drive?
  • A: A vehicle equipped with all-wheel drive temporarily transfers power to all four driving wheels automatically when the need is sensed by the vehicle. A vehicle equipped with four-wheel drive (4x4) can transfer power from two wheels to all four wheels upon driver demand, usually by pushing a button or turning a switch.
  • Q: What is the difference between Curb Weight and Gross Vehicle Weight?
  • A: Curb Weight is the weight of an empty vehicle (without payload or driver) with standard equipment, fuel, coolant and oil. It is also known as the vehicle weight. Gross Vehicle Weight is the actual weight of the entire vehicle and its contents, including fuel and occupants.
  • Q: What is the Gross Vehicle Weight Rating (GVWR)?
  • A: GVWR, when properly equipped, includes weight of vehicle, passengers, cargo and equipment. Exceeding this weight is not recommended.
  • Q: What is Payload?
  • A: Payload is the maximum allowable weight of cargo to be carried in a vehicle, including all occupants and optional equipment. It is computed by subtracting curb weight from GVWR.
  • Q: What are the different option packages and prices?
  • A: Because the available options and their prices vary from model to model, it's best to ask your dealer for the specifics. He or she will be glad to explain the options available for the model you're interested in. To locate a GM dealer please visit the Dealer Locator.  To view the models and option packages online, please visit the Our Vehicles section on GM.com.
  • Q: How can I obtain a conversion package on my GM vehicle?
  • A: Your local GM dealer should be able to assist you in finding the best conversion company to fit your needs and should be able to handle the details of having the conversion done to your vehicle. You can also view a list of GM Special Vehicle Manufacturers, upfitters and conversion companies at the GM Fleet website.
  • Q: Where can I learn more about the optional DURAMAX Diesel engine and its availability on GM trucks and SUVs?
  • A: The optional DURAMAX Diesel V8 engine has been designed to satisfy the customer's need for heavy duty power, durability and fuel efficiency. It is the most powerful diesel ever produced for a GM heavy duty pickup or chassis cab. To learn more about the DURAMAX Diesel engine and its availability on GM vehicles, please contact your local dealer You can also learn more about DURAMAX Diesel at the DURAMAX page at GM.com or a related press release on media.gm.com.
  • Q: What is OnStar®?
  • A: As part of the best coverage in America, OnStar®is now offered on nearly every GM vehicle sold in the U.S. and Canada. OnStar®is the in-vehicle safety and security system created to help protect you and your family on the road. OnStar®'s innovative three-button system offers:

    ·      24-hour access to expertly trained, caring Advisors
    ·      A connection to emergency assistance
    ·      Access to OnStar®Hands-Free Calling in covered areas (prepaid calling charges apply)

    Call 1-888-4-ONSTAR (1-888-466-7827) or visit onstar.com for system limitations and details.

  • Q: What is OnStar® Vehicle Diagnostics?
  • A: OnStar® Vehicle Diagnostics is an exclusive new service that runs diagnostic checks on a vehicle's key operating systems and sends the customer monthly reports by e-mail. It's available only from OnStar® and GM — just one more way OnStar® helps give you peace of mind on the road. Visit onstar.com for more information.
  • Q: What is the GM Mobility Program?
  • A: GM is committed to helping persons with disabilities equip their vehicles for easier travel. To learn about the GM Mobility program, please visit www.gmmobility.com or contact the GM Mobility Assistance Center at 1-800-323-9935.
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