Frequently Asked Questions: Warranty

  • Q: What is the 100,000 mile/5-year Powertrain warranty?
  • A: All GM cars and light duty trucks are covered. The Powertrain Limited Warranty is 100,000 miles or 5 years (whichever comes first, see dealer for details). It is fully transferable and there are no fees and no deductibles. In addition, the Roadside Assistance and Courtesy Transportation programs are also 100,000 miles or 5 years (whichever comes first). For more details, please visit your dealer.
  • Q: How is the bumper-to-bumper warranty affected by this 100,000-mile/5-year warranty?
  • A: The Bumper-to-Bumper New Vehicle Limited Warranty on new GM cars and light-duty trucks remains in effect for 3 years or 36,000 miles (whichever comes first, see dealer for details) on Chevrolet and GMC vehicles; and 4 years or 50,000 miles (whichever comes first, see dealer for details) on Buick and Cadillac vehicles.  The powertrain limited warranty supplements the bumper to bumper warranty and, in general, continues to cover the engine, transmission, transfer case and axle assemblies on light duty vehicles up to the 100,000 miles or 5 years (whichever comes first, see dealer for details) from the vehicle's in-service date. For more details, please visit your dealer.
  • Q: What does the bumper-to-bumper warranty cover?
  • A: The Bumper-to-Bumper Limited Warranty covers most GM vehicles registered in the U.S. and Canada from the date the vehicle is first delivered until it reaches 3 years or 36,000 miles (whichever occurs first, see dealer for details) on Chevrolet and GMC vehicles; and 4 years or 50,000 miles (whichever occurs first, see dealer for details) on Buick and Cadillac vehicles. It covers the vehicle from bumper to bumper on any vehicle defect related to materials or workmanship. Original tires are covered but prorated after 12,000 miles during the terms of the Bumper to Bumper Limited Warranty. For further details, look in the Owner's Manual under "What Is Covered" and "What Is Not Covered."
  • Q: Is my vehicle covered from rust, too?
  • A: GM vehicles are designed and built to resist corrosion. All body and sheet metal components are warranted against rust-through corrosion for a minimum of 6 years/100,000 miles (whichever comes first). Application of additional rust-inhibiting materials is not required under the corrosion coverage and none is recommended. See your GM dealer for terms of this limited warranty.
  • Q: Does GM offer or endorse any service contracts for new or used vehicles?
  • A: Yes, the GM Protection Plan (GMPP) vehicle service and maintenance contracts are the only products endorsed by GM and are available through most GM dealers. To learn more about the different plans available, please visit www.gmprotectionplan.com/ourproducts.html.
  • Q: What is Roadside Assistance?
  • A: You never know when trouble is around the corner. But with GM Roadside Assistance, you have the security of knowing that help is just a phone call away. The Roadside Assistance program provides technically trained advisors who are available 24 hours a day, 365 days a year, and offers a number of services that help ease concerns resulting from unforeseeable emergencies. Services are provided up to 5 years/100,000 miles (whichever occurs first) from the date of new vehicle purchase. In the U.S., anyone driving the vehicle is covered.

    •      24-hour, 7-days-a-week toll-free 800 phone assistance
    •      Towing to the closest GM dealer (from a legal roadway)
    •      Flat tire change (using vehicle's spare or tire inflator kit)
    •      Battery jump-start
    •      Vehicle Lock-Out Service (costs for a new key and the labor to create it are not covered)
    •      Emergency fuel delivery (up to $5.00 worth)
  • Q: How do I contact Roadside Assistance?
  • A: If your GM vehicle is equipped with an active OnStar®subscription, you can simply press the blue button for roadside service. If it is not equipped with OnStar®, please contact the appropriate GM Roadside Assistance number below to initiate roadside assistance for your vehicle:   

    • Chevrolet: 800-243-8872  
    • Buick: 800-252-1112  
    • GMC: 800-462-8782  
    • Cadillac: 800-224-1400  
    • Pontiac: 800-762-2737  
    • HUMMER: 866-486-6376  
    • Saturn: 800-553-6000


     

  • Q: How long is my vehicle covered by Roadside Assistance?
  • A: Roadside Assistance is included for 100,000 miles/5 years on 2007 and newer GM models.
  • Q: Are there any costs to me for using Roadside Assistance?
  • A: There is generally no charge for any of the services listed under "What Is Roadside Assistance?" while the vehicle is covered by the complimentary Roadside Assistance service. However, additional charges may be incurred for some services, including towing the vehicle beyond the closest GM dealer; for non-warranty parts and labor; or for lost key replacements. For details and additional information, please refer to Section 7 of the Owner's Manual.